Returns Policy

We make every effort to ensure that you will be satisfied with the products you purchased.

However if you wish to return your item(s), please notify me within 7 days of receipt.

Items can only be returned if they are unopened, unused and in a re-saleable condition. All tamper evident seals must be intact.

Custom dosage bottles are unable to be returned due to being made specially for you.

Unless the goods are faulty, you are responsible for returning them to me at your own expense. Please ensure you obtain proof of postage and return item(s) within 14 days of notifying me of your wish to do so.

You will be refunded for your order once the goods have been received, less the original shipping cost.

If items are broken,damaged or lost, please notify me as soon as possible.

You are entitled to a full refund or replacement, including the cost incurred by you for returning the item. Please obtain proof of postage cost incurred when you do so.

If you have not received your order, please notify me within 10 working days of your dispatch email.

Before you do, please check your order has not been left with a neighbour, left in a designated ‘safe place’ , or held at your local post office or sorting office.

Please note that I am not responsible for refunding or sending out replacements if an incorrect shipping address was entered at checkout.

If you decide to cancel an order, you must notify us immediately before we ship your product. If the product has been shipped, you can follow our returns policy above.

Delivery

Most orders will be shipped within 3 working days of receiving the order. If shipping is delayed for any reason, you will be notified immediately. You will receive a notification email when the product has been shipped. Postage is calculated at checkout. Nature’s Essence Alchemy is not responsible for taxes, duties, or customs charges incurred on international orders.